FAQ

What is OpenView HD?

OpenView HD brings you a wonderful new world of multichannel TV in digital quality without monthly fees. You only pay once for equipment and installation. Once you're ready to go, it's absolutely free! There are no monthly fees, no contracts, just a once-off purchase of OpenView HD decoder, dish and installation. Openview HD is a new platform to bring HD channels to South Africans for free.

How do I get OpenView HD?

  1. PAY ONCE: Buy your OpenView HD equipment (decoder, dish with installation) from any leading retailer, independent installer and wholesale supplier.
  2. INSTALL AND ACTIVATE: Call an installer (details included on the box) and activate.
  3. ENJOY FOREVER: Sit back and enjoy the wonderful experience of multichannel satellite TV with no monthly fees or contracts.

How much will OpenView HD equipment cost?

The OpenView HD equipment prices start from R849 for consumers who already have any other satellite dish that they no longer use and require the decoder only. For consumers who want the full package of dish, decoder with installation, prices start from R1599.

Why Should I buy OpenView HD?

OpenView HD is South Africa's new satellite TV with over 10 new channels, including some in glorious HD. You get to keep the channels you love with coverage anywhere in South Africa, no contracts, no monthly fees. Get all of this, but only pay once and enjoy forever.

You'll have access to more channels, up to 8-days on screen programme guide (EPG), crystal clear digital quality pictures and improved stereo sound. And it's free, forever.

Wonderful isn't it!

Who can get OpenView HD signal/coverage?

OpenView HD is available to all South Africans. The OpenView HD Satellite service (received via satellite) covers 100% of South Africa.

OpenView HD channel offering caters for the whole family.

What channels are available on OpenView HD?

On OpenView HD, you'll get 18 channels, crystal clear digital quality pictures and sound, radio channels - and there will be more channels added.

Click here to view the channels.

Where can I buy OpenView HD?

The list of retailers who will have OpenView HD equipment is growing. OpenView HD is being rolled out across the country and will be available in more stores in your area soon.

OpenView HD is available at most leading retail stores. You can currently purchase OpenView HD at the following retailers.

  • Beares
  • Checkers
  • Dion Wired
  • Ellerines / Town Talk / Savells
  • Furnmart
  • Game
  • House & Home
  • HomeCorp
  • Hirsch's
  • Hi Fi Corporation
  • Jet Mart
  • Makro
  • Matrix Warehouse Computers
  • Ok Furniture

How do I subscribe to OpenView HD?

You don't need to subscribe. OpenView HD is free. All you need is an OpenView HD Digital Decoder and satellite dish - there are no monthly fees and no contracts.

Will there be ongoing charges?

No - this is the main difference between OpenView HD and pay television - there are no signup fees, no monthly fees and no contracts.

You buy the hardware, you get it installed and the service is free.

All you need is an OpenView HD Digital Decoder and a Satellite dish. Then, it's free forever!

Will I have to buy a new TV set?

No, you won't have to replace your current TV. If you have a standard definition TV, the OpenView HD Digital Decoder will convert the digital signal so you can see and hear all of OpenView HD's channels (both standard definition and HD) through your existing TV. If you have an HDTV set, you will be able to watch the HD channels in HD.

What if I already have a satellite dish?

If you already have a Top TV dish, you don't need to get a new dish. You will only need to buy an OpenView HD Digital Decoder which you can plug in and play. If you are struggling with this you can call the distributors' call centres.

If you have any other satellite dish that you no longer use – a registered OpenView HD installer can be allocated to reposition your dish. Please call the distributors call centres.

OpenView HD Distributors:

  • Ellies – 0861 355 437
  • SpaceTV – 0861 404 142
  • Switch – 0860 794 824

What if I live in an apartment, complex or block of flats?

Multi-unit dwellings that are already receiving Top TV will be able to receive OpenView HD channels. OpenView HD distributors and installers will be able to assist further with advice and installations for first time installations.

What if I move house?

You can take your OpenView HD Digital Decoder with you. You may also choose to take the satellite dish with you or have a new one installed. You would require assistance from an OpenView HD installer.

How do I find an OpenView HD Installer?

You can find an OpenView HD installer by contacting the call centre number of the OpenView HD distributors.

OpenView HD Distributors:

  • Ellies – 0861 355 437
  • SpaceTV – 0861 404 142
  • Switch – 0860 794 824

Can I get OpenView HD outside of South Africa?

Platco Digital has not received licenses to operate in other countries yet, therefore the OpenView HD decoder cannot be sold in countries outside of South Africa yet but this will be changed soon.

How can I become an installer?

Please contact one of the following distributors to become an OpenView HD installer/distributor.

  • Ellies – 0861 355 437
  • SpaceTV – 0861 404 142
  • Switch – 0860 794 824

Where can I find a TV guide?

Please press the "EPG" button on your remote to see the 8 day TV channels guide. A TV guide will also be available on the OpenView website shortly.

How do I activate my box?

Contact our call centre number (number included on the box) for an installer to be allocated to you, should you require a dish to be installed or repositioned, or dial *120*OVHD# OR *120*6843# and follow the prompts if you are able to plug in and play. 

How can I have my channel on your bouquet?

Please put your Channel proposal in a MS Word/ PDF format and send it to Info@platco.co.za . It will be forwarded to the Channels Acquisition department and they will get in contact with you.

How can I have my program on your channel?

As Platco Digital, we only provide a platform for channels and do not control their channel content. Kindly look at the list of channels we have on the OpenView HD bouquet on our website and see which channel would best fit your ideas, then approach the specified channel with your proposal.

Is the TV License fee included in the OpenView HD package?

No, the TV license fee is not included in the OpenView HD package. This should be paid separately annually as the South African law dictates.

Where do I take my decoder for repairs?

If your decoder is faulty, simply return it to the retail store where you purchased it or contact our call centre for support.

  • Ellies – 0861 355 437
  • SpaceTV – 0861 404 142
  • Switch – 0860 794 824

What is your call centre support number?

Depending on which decoder you have, you can contact any of these numbers for support:

  • Ellies – 0861 355 437
  • SpaceTV – 0861 404 142
  • Switch – 0860 794 824

Are there any reality TV show channels, like those on DSTV?

At the current moment, we do not have reality TV channels. 

Can I use my current Free-to-Air decoder to receive OpenView HD channels?

All our channels are encrypted to only be received by OpenView HD decoders.

Do you have any news channels?

Currently, there is SABC &eNews. More news channels will be added in the future.

Will you be launching PVR?

There will be an option of PVR decoder in the future.

Do I need a decoder for every TV set in my house?

Every TV set would need its own decoder in order to view different channels simultaneously.

What guarantee does a customer have that they will not have to pay subscription fees in the future?

Apart from the word of eTV, a trusted brand, the CONSUMER PROTECTION ACT (CPA) safeguards viewers

How often should we expect changes and/or upgrades on the OpenView HD system?

Technical updates and upgrades are being seamlessly updated continuously.

Will a customer be able to select a package with OpenView HD regarding channel selection?

There is no need to as all channels are free forever.

Who do we contact regarding a set top box upgrade or consultation?

There is no need to upgrade as it is already done over the air. Any consultation regarding your box is done over the phone by your distributor.

Is there a parental control function?

Parents can lock programs which are not suitable for their children to watch depending on the parental guidance rating of the programme by choosing an appropriate “Lock Level” by following the steps below:

  1. Press the “menu” button
  2. Go to “settings”
  3. Follow steps to activate the parental control function.

How do I reset my parental control pin?

If you have forgotten your parental control pin, please use your mobile phone to dial *120*OVHD# or *120*6843# (premium rates apply) and select option 3. Press the call or send button on your mobile phone and follow the service instructions.

Where can I find information on how to use my remote control?

Channel 100 on the OpenView HD decoder bouquet has a step by step user friendly guide on how to make the most of your remote control. Channel 100 is also active even before you activate your decoder and is there to help you with most of your frequently asked questions.

Are there any extra costs that I may incur?

Free installation is only included for installations within a 25km radius to the installers office.

Installation cable is limited to 25m

How many channels?

Currently, there are 18 channels, including SABC 1, 2, 3 and etv in HD.

Which channels are in HD?

We currently have 4 channels that air HD content, namely eToonz+, eKasi+, eHD as well as eMovies.

Will OpenView HD continue to have SABC channels once they have migrated to digital?

Yes, we will continue to have the SABC channels whether they are in analogue or digital.

Is OpenView HD affiliated to Top TV or DSTV?

OpenView HD is in no way affiliated to Top TV/Starsat or DSTV.

Why don’t you have reality TV channels like the Kardashians?

OpenView HD supports local content in order to grow our local film & TV industry.

Why is the decoder expensive?

Platco Digital does not manufacture the set top box so we do not control the price at which the set top box is sold at. Our set top box is also not subsidized and we as Platco Digital do not make any profit from the box. 

What do I do if my remote control unit breaks

You can purchase a new remote from any of our distributors;

  • Ellies - 0861 355 437
  • Space - 0861 404 142
  • Switch - 0860 794 824

18 channels

Find out more about our wide variety of channels

see all our channels

No Contracts. No Monthly Fees.

Find out more about how to get started

get started

Need help with Openview HD products?

You'll find helpful guides, how-tos and FAQs in our Help section

get help